Cancellation by Guest

7 days or more before the tour date	Full refund after deducting payment processing fees
3 to 6 days before the tour date	50% refund after deducting payment processing fees
Within 48 hours of the tour date	No refund
No-show	No refund

Date Changes

Date changes may be accepted when Yusuf is available on the requested new date. If the new date is not available, the cancellation policy above will apply.

Refund Method

Approved refunds will be processed to the original payment method through Stripe. Payment processing fees charged by Stripe or other payment providers are non-refundable and will be deducted from the refund amount. The time required for the refund to appear on your statement depends on your card issuer or payment provider.

Weather, Delays, and Unexpected Events

If severe weather, natural disasters, transportation disruption, illness, or other unavoidable circumstances affect the tour, Yusuf Japan Tours will discuss a date change or refund option with the guest on a case-by-case basis.

Not Included Costs

Guest transportation fees, attraction tickets, private car service, hotel or transportation booking, personal shopping, extra meals, drinks, snacks, and Yusuf's round-trip transportation for destinations outside Tokyo are not included in the tour price unless otherwise stated in writing.

Contact

For cancellation or refund requests, please contact Yusuf Japan Tours by WhatsApp or email with your booking ID, tour date, and name.